Privacy & Security Policy
We value your privacy. We do not share or sell information to third parties, nor use personal information for any reason other than its intended use.
This Privacy and Security policy forms part of the dot on a sock website terms and conditions.
This privacy statement (this “Statement”) discloses the privacy practices for DOT ON A SOCK (accessed from www.dotonasock.com.au (the “Website”) - what information we gather, how we use it and how to correct or change it. This Statement only addresses the activities from our servers. Other sites (including those to which the Website links and third party sites or services with which dot on a sock interacts) may have their own privacy policies and practices separate from our control. Dot on a sock has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of any other website or organisation.
Username and password
When you purchase an item through dot on a sock you are required to create a username and password for security purposes. Please note that dot on a sock will never contact you, whether by email or phone, and ask for your username or password. Keep these details safe and secure at all times. If you receive a request for this information ignore it and contact dot on a sock as soon as possible.
Use of information
All of the information dot on a sock collects, both what you tell us and what we collect through the use of cookies, is “aggregated“ - meaning that the information from many users is grouped together in a way that does not disclose the personal information of any particular user. We may use this aggregated information to evaluate which products and services are successful and which ones are not, and in order to evaluate which new services we should make available on dot on a sock.
Dot on a sock will not disclose any information about any individual without the individual's consent, except to comply with applicable law or valid legal process. There may be cases in which some of your personal information may be used by Dot on a sock to target e-commerce promotions.
Contacting this website
If you have any questions about this Statement, the practices of Dot on a sock with respect to personal information or your dealings with this Website, you can contact us at customers@dotonasock.com.au
Registration
Anyone who participates in interactive activities (blog, message boards, contests, store and membership program) on dot on a sock may be asked to register using their email address and password. We use customer contact information from this registration form to send the user information about our company and promotional material. Financial information that is collected is used to bill the user for products and services. The customer's contact information is also used to contact the visitor when necessary for customer service reasons. Unique identifiers, such as email addresses and passwords, are collected to verify the user's identity and for use as account numbers in our record system.
Cookies
A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. Generally, cookies work by assigning a unique number to the user that has no meaning outside the assigning site. A cookie can't read data off your hard disk or read cookie files created by other sites. This random number lets us keep track of "how many" times customers are doing specific things - like visiting our site each month - without really knowing who those customers are. We also use cookies to keep track of your shopping cart and to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests and to save your member ID.
Additionally, after you've entered your contact and delivery details during a session on our service, they will be saved under your email address and password so that you don't have to re-enter the information on your return to the site. Users should be aware that Dot on a sock cannot control the use of cookies or the resulting information by advertisers or third parties hosting data for Dot on a sock. If a user does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the user to deny or accept the cookie feature; however, users should note that cookies maybe necessary to provide the user with certain features available on Dot on a sock.
Online security
Dot on a sock utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall“ and only accessible by a limited number of employees who have special access rights to production systems. All sensitive/credit information supplied by users is transmitted via Secure Socket Layer (SSL) technology directly to the banking system and then immediately disposed of when the transaction is complete.
If you choose to modify your personal information you may do so by visiting the ’My Account’ section of the website. You will be required to submit your email address and password for authentication before you will be able to modify your file.
Privacy online
Please keep in mind that whenever you voluntarily and publicly disclose personal information on any online service or Website - for example on message boards, blogs, through email, or in chat areas - that information can be seen, collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Further, while we strive to protect your personal information, Dot on a sock cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
Dot on a sock mail
Dot on a sock provides a free newsletter to share information about the website, products and promotions with interested users. Users may cancel their free email subscription at any time by following the instructions at the bottom of each newsletter or email.
Mobile terms of service
The dot on a sock mobile message service (the "Service") is operated by dot on a sock (“dot on a sock”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to dot on a sock’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of dot on a sock through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with dot on a sock. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to dotonasock or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other dot on a sock mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to dotonasock or email hello@dotonasock.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Privacy Act
Dot on a sock actively seeks to comply with Australia’s privacy laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy. For more information about the National Privacy Principles, see the Federal Privacy Commissioner’s website: http://www.privacy.gov.au
Security
Maintaining the security of your personal information is extremely important to us. Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it. With this technology, you enjoy more security when using your credit card for shopping at Dot on a sock than when using it in many of your daily off-line transactions.
Off-line information is also protected and is accessible only to those authorised personnel for whom it is necessary to access such information.
Secure Transaction
If you choose to pay with your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode for your transaction.
Similarly, you will notice your browser’s security icon changes to either a locked padlock or solid gold key (depending on your browser make and version). This is your assurance that your browser and our server are communicating securely.
Payment options
Payment for your purchase is via a secure online payment process.
